Privacy Policy

Information We Collect

We gather information that enables us to deliver a secure and personalised gaming experience. This includes details you provide directly during registration and account verification, as well as data collected automatically through your use of our platform.

Personal Information

When you open an account, we may collect your full name, date of birth, email address, residential address, telephone number, and government-issued identification documents required for regulatory compliance and age verification. Payment details such as credit card numbers, bank account information, or e-wallet identifiers are also collected solely for processing deposits and withdrawals.

Usage and Technical Data

We automatically record technical information including your IP address, browser type, device identifiers, operating system, pages visited, time spent on our site, and referral sources. Location data may be inferred from your IP address to ensure we offer services legally available in your jurisdiction.

How We Use Your Information

Your information is used to create and manage your gaming account, process financial transactions, verify your identity to meet legal and regulatory obligations, customise your gaming experience, and communicate important updates, promotions, and customer support responses. We also analyse usage patterns to improve our website, prevent fraud, and maintain a safe gaming environment.

Data Sharing and Disclosure

We do not sell your personal information to third parties. Information may be shared with trusted service providers who assist in operating our platform, including payment processors, identity verification agencies, customer support partners, and anti-fraud systems. These partners are contractually obligated to protect your data and use it only for the purposes we specify.

Disclosure may also occur when required by law, court order, or regulatory authority, particularly to comply with anti-money laundering, counter-terrorist financing, and responsible gaming requirements in Canada and other applicable jurisdictions.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to maintain your login session, remember your preferences, analyse site traffic, and deliver relevant content. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may limit your ability to use all features of our platform.

We employ both session and persistent cookies, as well as web beacons and similar technologies, to understand player behaviour and continuously improve our services.

Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All sensitive data transmitted between your browser and our servers is encrypted using secure socket layer (SSL) technology.

Despite these measures, no method of transmission over the internet or electronic storage is completely secure. We continuously review and update our security practices to address emerging threats.

Your Rights and Choices

You have the right to access, correct, or delete your personal information, subject to legal and regulatory requirements. You may also withdraw consent for certain processing activities or opt out of marketing communications at any time by adjusting your account settings or contacting our support team.

Residents of certain Canadian provinces may have additional rights under applicable provincial privacy legislation. We will respond to verified requests within a reasonable timeframe as required by law.

Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it is securely deleted or anonymised.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review this page periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our customer support team through the live chat feature on our website or by email at [email protected].

This Privacy Policy is effective as of January 2025 and applies to all users of Lemon Casino services in Canada.